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Secrets of Customer Service
We've all had experiences where great customer service has made us a customer for life. How do these companies do it? It's no accident. Great customer service is about people, process and principles, and you can learn how to bring this discipline to YOUR business, and enjoy all the benefits: increased revenue, word-of-mouth advertising, and fanatical customer loyalty.
This workshop covers the following topics:
- What customer service is and why it is critical
- The concept of service environment
- How to deliver great customer service
- Web strategies to improve customer service
- Customer relationship management (CRM) principles and solutions
- How to measure customer satisfaction
- Customer service resources
Presenters: Mr. Eric Thompson & Mr. Neil Tortorella
Eric Thompson
Eric has worked with over 100 CEO’s
in Europe and America ... developing the leadership skills needed to
drive their businesses into a successful future.
Thompson
started in Sales and Marketing with Unilever ( in Africa ... soaps and
detergents ) before moving to Canada to Johnson and Johnson. For the
last decade he has developed leadership programs in Ireland, Scotland,
England, the Ukraine, and the USA.
Neil Tortorella
Based in Greater Fort Lauderdale, FL area, Neil Tortorella brings with him over 30 years experience as an award-winning graphic designer, writer and marketing consultant. He has operated his own design and marketing consulting practice, Tortorella Design, for over 20 years. Through Tortorella Design, Neil has worked with several Fortune 500, along with small to mid-sized companies, to develop pragmatic solutions to their communications challenges. His key strength is blending branding and marketing strategy with memorable visuals and copy to create a distinctive impression in the minds of his clients' audiences.
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